9.2 Post topics and responses

Find a topic

To view a group's Topics page, open the group's page in the Groups directory.

If your group has too many topics to browse easily, you can quickly organize and find topics using search, filters, and tags.

Search for a specific topic:

1. At the top of the Groups window, type your topic in the search box.
2. To help you search faster, Groups suggests search terms as you type. Click one of the suggestions to open it, or click Search to see a list of results.

Filter topics:

On the Topics page, click Filters to see your options.

Note: If you don’t see Filters, it means you don’t have the filter permissions for this particular group.

Check any filters you want to apply to the topic list.

Click Apply selected filters to display a list of topics that match your filters.

(Optional) To return to the complete list of topics again, click Filters

Clear all filters (display all topics).

Use tags:

Some groups use tags to categorize and find topics. If your group uses tags, you see Tags on the group’s Topics page. You can also enter tags when you post a new topic or edit one of your existing topics.

Star important topics

You can star topics that are important to you, so you can quickly find them again. Just click the star next to the topic on the Topics page.

In the sidebar, click Starred to list all your starred topics.

Respond to a topic

Depending on the type of group and your personal settings and permissions, you can read and respond to posts, either on the forum or using email. If your group is set up as a Collaborative Inbox or Q&A forum, for example, you’ll probably read and respond to posts using the group’s online forum.

1. Find your group and show the group’s Topics page.
2. Topics with unread posts appear in bold text against a white background.
3. Click the topic you want to read. The first post in the topic appears on top, followed by any responses.
4. Click Post Reply below any post in the topic, or click in the Reply field of the original post.
5. Type your reply in the space that appears.
6. Click Post to send your message to the group.

Start a new topic

You can start your own topics (in email or from a forum) for people to respond to.

Start a new topic from email:

Just email the group. The subject of your email becomes the topic subject.

Start a new topic from a forum:

1. At the top left of the group’s Topics page, click either New Topic or New Question (depending on the type of group).

2. Type your Subject or Question title, depending on which you’re asked for. Based on the type of group and your group permissions, you might see an option to select the type of post, including:

- - Discussion () Creates a general discussion topic. If you clicked New Topic and don’t see any other options, you’re starting a discussion.
  - Question () Creates a new question in a Q&A forum. If you clicked New Question and don’t see any other options, your topic will be a question.
  - Announcement () Creates a topic containing important information. All members of the group can read announcements, but typically only group owners or managers can create them.

3. Type the first post for the topic and click Post. The topic appears in the group’s topic list.

Resolve a topic

In some types of groups, you can resolve a topic by selecting a Best answer (for questions in a Q&A forum) or marking the topic as Complete (for discussions in Collaborative Inboxes).

1. Open the topic.
2. Click Mark as complete or Mark as best answer on the appropriate post.

Delete a post in a topic

1. Expand the post.
2. Click the Down arrow
3. Select Delete post.

People viewing the topic will see a message that a post was deleted, but they won’t see who the post was from.

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